Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 10 business days after receiving your order confirmation email.
You will receive another notification when your order has been shipped.
Please note that orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders or shipping delays due to unforeseen circumstances, we will notify you by email.

2. Shipping Rates and Delivery Estimates

Shipping costs are calculated automatically at checkout based on your order’s weight, total value, and delivery address.
You will see the final shipping cost before completing your purchase.

3. Free Shipping

We offer free shipping on orders over [100€], depending on your region.
This will be applied automatically at checkout when your order qualifies.

4. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s).
Tracking information may take up to 24–48 hours to become active.

5. Customs, Duties, and Taxes

www.blackout-safety.com is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer.

6. Lost, Stolen, or Damaged Packages

We are not liable for products damaged or lost during shipping.
If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.
Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Address

Customers are responsible for ensuring that all shipping information is correct at checkout.
We cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

8. Returns and Exchanges

Please refer to our Return & Refund Policy for information on returns and exchanges.

9. Contact Us

If you have any questions about your shipment or delivery, please contact us at:
📧 info@blackout-safety.com